Can't recommend highly enough for a short stint

Beautiful resort, exceptional staff, with a cozy atmosphere created by the well-maintained grounds and clean, comfortable rooms featuring modern amenities. the outdoor swimming pool was inviting and a great place to relax after a day of exploring.

great stay but few improvements needed

The clean facilities stood out, making for a pleasant atmosphere. The friendly staff always greeted us with a smile, enhancing our family experience. We enjoyed the small zoo on-site. it was a delightful surprise that our kids loved. Additionally, the garden view offered a serene escape during our stay.

The variety in dining options could be better.

staying at palladium was fantastic! the family selection made traveling with a toddler so easy, with high chairs and strollers available. a huge shout out to hector for his amazing help with my son! the staff was genuinely kind and accommodating. We loved the spa's wellness offerings and the beautiful pools. it really felt like a relaxing retreat.

100% recommend

The beach area was amazing, great for swimming and the kids loved the playground. Check-in was chaotic and our room wasn't ready on time.

Beautiful beach and stunning views.

I was thoroughly disappointed with the service during my stay. The waitstaff was rude and slow, which greatly impacted my experience. We faced long wait times for everything, from drinks to our table at breakfast, which took over an hour to be seated. To make matters worse, my room had an air conditioning issue that required daily maintenance, and there seemed to be no urgency in addressing it. The food options were limited, and the snacks were of poor quality at the poolside.

this was my second stay in punta mita, and it truly exceeded my expectations. the lush tropical setting, friendly staff, and diverse activities made this visit unforgettable. the pool service was incredible, and the food offered a nice variety that kept us satisfied throughout our stay.

the dining options lacked variety.

The family selection part of the hotel was excellent for traveling with little ones. They provided high chairs and strollers, which made things easier. Hector from the staff was especially friendly and accommodating, helping my son feel more comfortable. The pools are stunning and the spa services were top-notch. Food quality was decent at the buffet, with a nice variety, although some items felt a bit repetitive after a few days. On the downside, the dining options weren't very consistent and had a few hit-or-miss experiences. One day, the grill had a long line and was out of food items. The beach felt cramped with limited space and some areas taken up by shops. It would have been nice to have clearer directions around the resort. some paths weren't well marked, leading to confusion when finding dining areas or pools. The evening entertainment was enjoyable, making for a fun family atmosphere. However, the rooms could use some updating. There were some minor maintenance issues, like leaky showers, but overall, they were comfortable. For the price, I expected a little more from the accommodations.

I was impressed by the beautiful tropical gardens and lovely pools that provided a serene atmosphere. The staff were incredibly attentive, always eager to assist, ensuring a delightful and comfortable experience for us seniors.

More accessible pathways for seniors would be helpful.

great beach access and attentive staff for a memorable family vacation!

Exceptional service and beautiful beach.

The resort had its highlights but faced some shortcomings. Exceptional amenities and enjoyable beach experiences stood out, though the long wait times at restaurants and some cleanliness issues made the stay less than perfect. Staff were friendly, which added to the overall positive ambiance, despite the hiccups.

The staff is friendly and attentive. The beach is great for swimming and surfing. The buffet offers a good variety of food. Our room was spacious and comfortable. The family amenities. 🌊

The beach area is stunning, with a lovely protected swimming spot, and the buffet alongside the Mexican restaurant served a variety of enjoyable dishes. However, navigating the expansive grounds was a challenge due to a lack of signage, and service at the restaurants was often slow. The lengthy walks to change dinner reservations and the strict 30-minute sunbed policy also added to the frustration. Despite these issues, the friendly staff did try to be helpful during our stay.